01
Inbox and assignment
Bring email and forms into the correct business inbox, prioritise cases and give each enquiry a clear owner.
Product
A clear workflow from the first enquiry to the next action.
S5 Respons brings customer dialogue together and makes ownership, drafts, appointments and follow-up visible. Your team stays in control of what is sent and promised.
02
Reply drafts and approval
Prepare editable replies from approved business information. A user reviews the content before it is sent.
03
Times and appointments
Suggest and record appointments when calendars, working hours and capacity are configured and checked.
04
Quotes and documented value
Collect the basis for prices and quotes. Amounts must come from an approved source or be entered by a user.
05
Tasks and follow-up
Make the next action visible with a deadline, owner and status so cases do not sit without responsibility.
06
Overview and reporting
Track queues, response times, appointments and documented value without mixing suggestions with confirmed results.
Anything sent or promised should remain verifiable.
Replies stay editable. Prices, capacity and times must be documented. Actions and statuses are logged so the team can see what actually happened.